• Contact

Contact

We're here to help! Whether you have questions about our products, need assistance with an order, or want to learn more about Golden Vitamin, we're just a phone call or email away.

US Customer Service & Warehouse

For all customer inquiries, orders, returns, and support:

Golden Vitamin - US Operations

1842 Piedmont Ave NE
Atlanta, GA 30324
United States

📞 Phone: (540) 384-9006

📧 Email: info@goldenvitaminus.com

🕐 Customer Service Hours: Monday-Friday, 9:00 AM - 7:00 PM EST

Response Time: We typically respond to all inquiries within 24 hours during business days.

How Can We Help You?

📦 Order Support

  • Order status and tracking
  • Shipping questions
  • Delivery issues
  • Order modifications

🔄 Returns & Refunds

  • Return authorization
  • Refund status
  • Exchange requests
  • Damaged products

💊 Product Questions

  • Product information
  • Usage instructions
  • Ingredient questions
  • Product recommendations

👤 Account Help

  • Account access
  • Password reset
  • Order history
  • Profile updates

Before You Contact Us

You may find quick answers to common questions in the following resources:

Corporate Office (UK)

Golden Vitamins Luck Ltd

Company Number: 16818449
Registered in England and Wales

11 Brewhouse Walk
London, England
SE16 6LD
United Kingdom

Important: For all customer service inquiries, product questions, orders, returns, and support, please contact our US Customer Service team using the information above. The UK office is our corporate registration address only.

What to Include in Your Message

To help us assist you more quickly, please include the following information when contacting us:

For Order-Related Inquiries:

  • Your order number (found in your confirmation email)
  • Your full name
  • Email address used for the order
  • Detailed description of your issue or question

For Product Questions:

  • Product name or SKU
  • Your specific question or concern
  • Any relevant health information (if asking about compatibility with medications or conditions)

For Returns:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if product is damaged or defective)

Business Hours

Customer Service Hours (EST):

  • Monday - Friday: 9:00 AM - 7:00 PM
  • Saturday - Sunday: Closed
  • Holidays: Closed on major US federal holidays

Order Processing:

Orders are processed Monday through Friday. Orders placed after 2:00 PM EST will be processed the next business day. Weekend and holiday orders are processed on the next business day.

Email Response Time:

We strive to respond to all emails within 24 hours during business days. During high-volume periods (holidays, sales events), responses may take up to 48 hours.

Visit Our Website

Website: https://goldenvitaminus.com

Browse our complete selection of products, read detailed product information, and shop securely 24/7.

Important Health Disclaimer

⚠️ Medical Advice:

Our customer service team can provide information about our products, but we cannot provide medical advice. The information we provide is for informational purposes only and is not intended as medical advice, diagnosis, or treatment recommendations.

Always consult with a qualified healthcare professional before:

  • Starting any new supplement regimen
  • If you are pregnant, nursing, or planning to become pregnant
  • If you have a medical condition or are taking prescription medications
  • If you are planning surgery

FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

We Value Your Feedback

Your satisfaction is our top priority. We welcome your:

  • Suggestions: Help us improve our products and services
  • Testimonials: Share your positive experiences
  • Concerns: Let us know if something went wrong so we can make it right
  • Product Requests: Tell us what products you'd like to see

Every piece of feedback helps us serve you better!

Privacy & Security

We take your privacy seriously. Any information you provide when contacting us is handled in accordance with our Privacy Policy. We will never sell or share your personal information with third parties for marketing purposes.

For detailed information about how we protect your data, please review our Privacy Policy.

Ready to Get in Touch?

We're here to help make your experience with Golden Vitamin exceptional.

📞 Call us: (540) 384-9006

📧 Email us: info@goldenvitaminus.com

Monday-Friday, 9:00 AM - 7:00 PM EST

Golden Vitamins Luck Ltd (UK Company No. 16818449)
Operating in the United States | Serving US Customers Since 2025